Support Services & Product Pricing

Of the products that UltraVision has in the field only six have been returned for repair or upgrade but currently all are still in the field. The costs associated with returning a product is Federal Express one day in and one day back on eleven pounds or approximately $300. The product is shipped to a customer with a warranty on parts and workmanship that occurs a liability in repair during the warranty.
There are several levels of shipping warranty: from an overnight replacement, to a “ship the system back on the customers account” and repair and replace within 3 days. The cost of the overnight replacement is less than $300 and is usual. From units in the field we expect to have less than 50 % have one failure in the first year and then after one failure
in 4 years. We will promote an upgrade program for hardware updates.
The user can upgrade the software and firmware from the company’s commercial website.